Account and security: password, 2FA, language

What’s under “Account”?

Settings › Account (title “Your account”) contains First name, Last name, Email and Phone number (optional). The email is grayed out: You can’t change the login email in the app. If you need a different address, write to us at jan@companycore.ai and we’ll tell you what’s possible. You save changes with Save at the top right, and the app reports “Saved ✓”. At the bottom, the Legal section has the links Privacy Policy, Terms and Imprint.

What is the “Three steps to go” bar?

As long as something is missing, the Three steps to go bar appears at the top of the Settings, with Your name, Company details and Pick a plan. The “x/3” counter shows how many steps are done. Continue jumps to the matching tab, and Hide closes the bar. What the company details are for is covered in Plans, pricing and invoices.

Language and appearance

companycore has three language settings. They have nothing to do with each other.

More about the post language is in Text settings.

How do I switch between light and dark?

With the Light / Dark button at the bottom of the sidebar. Without a choice of your own, companycore follows your device’s system setting. Your own choice is remembered by the browser.

How do I change my password?

1. Open Security & login. Go to Settings › Security & login, to the Password section.
2. Enter your current password. The field is called Current password.
3. Enter the new password twice. Type it into New password and Repeat new password.
4. Click Change password. The app reports “Password changed — you’ll be signed in again”.
5. Sign in again. After about 2 seconds, all sessions are ended. You land on the login page and sign in with the new password.

This applies to all devices: you’re logged out there as well afterward. If you’ve forgotten your password, the Forgot password? link on the login page helps. The steps are in Login problems.

What rules apply to the password?

• At least 12 and at most 200 characters. If a message still says “at least 8 characters”, the rule of 12 applies anyway.
• No requirement for special characters. What counts is how hard the password is to guess.
• Your name and your email must not appear in it.
• Typical words and patterns are rejected, for example “passwort” (German for password), “qwertz” (the German keyboard layout) or “companycore”.
• The new password must be different from the old one.

How do I set up two-factor login?

Two-factor login (2FA) additionally asks for a six-digit code from an authenticator app when you log in. According to the app, Google, Microsoft, 1Password and Bitwarden all work. There are no SMS or email codes.

1. Open the section. Go to Settings › Security & login. The status shows Not active.
2. Click Activate. Then you open your authenticator app.
3. Scan the QR code. Scan the code or type in the secret shown under To type in.
4. Confirm the code. Enter the six-digit code from the app in Code from the app and click Confirm. Cancel aborts the setup.
5. Save the recovery codes. The app shows you 10 codes. Click Copy, store them safely and confirm with I've saved them.

Afterward the status shows Active, and companycore additionally asks for the code from your app when you log in. The app also shows how many recovery codes you have left.

Generate new codes or turn off 2FA

• New recovery codes generates a new set. The previous codes stop working.
• Deactivate turns 2FA off. After that your password alone is enough again, and your recovery codes expire.

What if the phone with the authenticator app is gone?

1. Click the link. On the “Confirmation code” page, click Can't access the app?.
2. Enter a code. Enter one of your recovery codes in Recovery code and click Redeem code.
3. Set it up again. That switches two-factor login off. Log in and set it up again right away.

If you have neither your phone nor your codes, get in touch with us: jan@companycore.ai. After several failed attempts, the app waits for a while; the waiting time is shown in the message.

Why am I suddenly logged out?

An account can only be logged in on one device at a time. If you log in on a second device, the first one is logged out; the new one wins. There it says: “You were signed out because your account was signed in on another device. An account can only be used on one device at a time.” Several tabs in the same browser are allowed. For colleagues, set up separate logins, available from the Pro plan. How that works is covered in Invite your team, assign roles and manage brands.

Can I use companycore on my phone and tablet?

Yes. companycore is a web app in the browser at app.companycore.ai and can be used completely in a phone browser. There is no app from the App Store or Play Store. Via the browser menu you can put the page on your home screen as an icon.

• Navigation. On a phone, the sidebar starts collapsed as a narrow icon bar. When you expand it, it pushes the content aside, and tapping next to it closes it again.
• Post Generator. On small screens you switch between Text, core and Settings. One area is always visible.
• Visual Designer. On a phone the stage is preview only. Dragging, scaling and rotating layers doesn’t work there; you work via Settings and core. The tablet offers full editing.
• Calendar. On touch devices you don’t drag. You press on the publication for about half a second and choose Move to ….
• Files. A long press opens the context menu.
• Camera. You take photos for models and other photos directly with your phone camera. If you don’t allow access, “No camera access. Allow the camera in your browser or upload a photo instead.” appears.
• Dictation. The microphone button uses your browser’s speech recognition. In browsers without this feature, for example Firefox, it’s missing.

What else companycore can’t do is covered in What companycore can’t do (yet).

Frequently asked questions about account and security

Open Settings in the app